1. Who We Are
RefurbVerify is an independent Australian consumer information service that publishes trust scores and information about refurbished electronics vendors operating in Australia. We are not affiliated with any vendor listed on our platform.
For privacy enquiries, contact us at: hello@refurbverify.com.au
2. What Personal Information We Collect
We collect personal information only when it is reasonably necessary for one or more of our functions or activities. The types of personal information we may collect include:
- Contact information — your name and email address when you contact us via email or submit a review through our Submit a Review form.
- Review submissions — any information you voluntarily provide when submitting a vendor review or correction request, including your experience description and the vendor in question.
- Usage data — non-personally identifiable information such as browser type, pages visited, time spent on the site, and referring URL, collected through standard web analytics tools.
- Cookies — small data files stored on your device that help us understand how visitors use the site. See Section 6 for more detail.
We do not collect sensitive information as defined under the Privacy Act (such as health, financial, or biometric information) and we do not require you to create an account to use this website.
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you contact us by email or submit information through forms on the website.
- Automatically through web analytics tools when you visit refurbverify.com.au.
- Through cookies and similar tracking technologies as described in Section 6.
Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, if you choose to do so, we may not be able to process your enquiry or review submission.
4. How We Use Your Personal Information
We use the personal information we collect to:
- Respond to your enquiries, corrections, or review submissions.
- Improve the accuracy and quality of vendor information published on RefurbVerify.
- Analyse how visitors use the website in order to improve the user experience.
- Comply with our legal obligations.
We do not use your personal information for direct marketing. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Disclosure of Personal Information
We do not disclose personal information to third parties except in the following circumstances:
- Service providers — we use trusted third-party services to operate this website, including web hosting (Netlify) and analytics. These providers may process data on our behalf and are required to handle it in accordance with applicable privacy laws.
- Legal requirements — we may disclose information if required to do so by law, court order, or government authority.
- Consent — with your express consent.
We do not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information.
6. Cookies and Analytics
RefurbVerify uses cookies and similar technologies to improve your browsing experience and to understand how our site is used. Cookies are small text files placed on your device by your web browser.
Types of cookies we use:
- Essential cookies — necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies — used to collect anonymous information about how visitors use the site (e.g., pages visited, time on site). This data is aggregated and does not identify individuals.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the site. Refer to your browser's help documentation for instructions on managing cookies.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS (TLS encryption), and we limit access to personal information to those who need it to perform their role.
While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as it is necessary for the purpose for which it was collected, or as required by law. Email correspondence and review submissions are retained for a reasonable period to allow us to follow up on enquiries, after which they are securely deleted.
Anonymised, aggregated analytics data may be retained indefinitely as it does not constitute personal information.
9. Your Rights Under the Australian Privacy Act
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Access — request access to the personal information we hold about you.
- Correction — request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Complain — make a complaint if you believe we have breached the Australian Privacy Principles.
To exercise any of these rights, contact us at hello@refurbverify.com.au. We will respond to your request within a reasonable time (generally within 30 days).
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Third-Party Links
RefurbVerify contains links to external websites including vendor sites, Trustpilot, and ProductReview.com.au. This Privacy Policy applies only to refurbverify.com.au. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
RefurbVerify is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at hello@refurbverify.com.au and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
For any privacy-related enquiries, access requests, correction requests, or complaints, please contact:
RefurbVerify
Email: hello@refurbverify.com.au
Website: refurbverify.com.au