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The Good Guys (Refurb)

thegoodguys.com.au
Fair ABN Pending verification Australia Est. —
49
/ 100 TrustScore
RefurbVerify Score
incl. +0.3 volume bonus
Quick answerThe Good Guys (Refurb) scores 49/100 on the RefurbVerify TrustScore (Fair) as of 2 July 2026 — a mixed performer - read the full assessment before buying in Australia. It is rated 1.4★ on Trustpilot and 1.7★ on ProductReview.com.au across approximately 6.3K+ reviews. The score combines Bayesian-adjusted customer ratings (60%), refurbishment transparency (20%) and operational legitimacy (20%), plus a review-volume bonus. Before buying, confirm the grading scale, the stated battery-health floor, who issues and services the warranty, and the return window — Australian Consumer Law guarantees apply to refurbished purchases from businesses regardless of the seller's own warranty.

ℹ About The Good Guys (Refurb)

The Good Guys (Refurb) is an Australian refurbished electronics vendor. For detailed policy information, please visit their website at thegoodguys.com.au. RefurbVerify will update this profile as more verified data becomes available.

Refurbished Electronics

Trust Score Breakdown

Last verified: June 2026
Trustpilot
★ 1.4(6.3K+ reviews)
ProductReview.com.au
★ 1.7
Total review volume
6.3K+
Volume bonus: 6.3K+ reviews ÷ 194K total × 10 pts+0.3 pts
Final TrustScore49 /100

Score components: 50 pts Review aggregate (Trustpilot 2× weighted) · 20 pts Refurb transparency · 20 pts Operations & legitimacy · Volume bonus (up to +10) = 100 max. Information only — not advice.

Vendor Policies

Warranty
Please refer to vendor website for current warranty terms.
↩ Returns
Please refer to vendor website for current returns policy.
Grading System
Please refer to vendor website for grading details.
Shipping
Please refer to vendor website for shipping information.
Notable: Profile data under review. Visit vendor website for full details.

Legitimacy & Operations

AU Operations
Verified
ABN Status
Pending verification
Location
Australia
Est.
—
Category
Refurbished Electronics
Data Updated
2 July 2026
Information only — not advice. RefurbVerify trust scores are compiled from public review data and are provided for information purposes only. Policies listed are based on publicly available information and may change. Always verify current terms directly with the vendor before purchasing. Some ratings reflect whole-platform scores — not just refurbished products. See full disclaimer & terms.

Quick Stats

Leaderboard rank#46
TrustScore54/100
SentimentFair
Trustpilot★ 1.4
ProductReview★ 1.7
Review volume6.3K+
Volume bonus+0.3 pts
Visit The Good Guys (Refurb) → Submit a review

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Score methodology

Scores use a 3-component model:
60% Review aggregate (Trustpilot 2× weighted, n≥20)
20% Refurb transparency
20% Operations & legitimacy
+Volume bonus (up to +10 pts)

Full methodology →

Frequently asked questions about The Good Guys (Refurb)

Is The Good Guys (Refurb) legit and safe to buy from?

Based on RefurbVerify's independent assessment, The Good Guys (Refurb) holds a TrustScore of 49/100 (Caution). This makes it a lower-scoring vendor — review the full assessment carefully before purchasing. The score combines Bayesian-adjusted customer ratings with refurbishment transparency and operational legitimacy checks.

What do customer reviews say about The Good Guys (Refurb)?

The Good Guys (Refurb) is rated 1.4★ on Trustpilot and 1.7★ on ProductReview.com.au across approximately 6.3K+ reviews (data updated 2 July 2026). RefurbVerify adjusts both platforms' ratings for sample size before scoring.

How is The Good Guys (Refurb)'s TrustScore calculated?

The RefurbVerify TrustScore weights a Bayesian-adjusted review aggregate at 60% (Trustpilot double-weighted, minimum 20 reviews), refurbishment transparency at 20%, and operations and legitimacy at 20%, plus a review-volume bonus of up to 10 points.

What should I check before buying a refurbished device from The Good Guys (Refurb)?

Confirm the grading scale used and whether it covers internal components, the disclosed battery health floor, who issues and services the warranty, and the return window. Under Australian Consumer Law you retain guarantee rights regardless of the seller's own warranty terms.