Verdict: Kogan edges out Amazon AU Renewed for refurbished purchases — but both trail the specialists. These are Australia's two biggest general marketplaces selling refurbished stock, and both scores reflect whole-platform sentiment rather than refurb-only experiences. Kogan's refurbished listings carry a 24-month listing warranty (longer than most specialists) and its platform ratings (3.6★ Trustpilot, 3.7★ ProductReview) are markedly healthier than Amazon AU's 1.4★ Trustpilot. Amazon's Renewed program has solid return backing, but third-party Renewed seller quality varies. If you're choosing between the two, Kogan; if you can, buy from a dedicated refurbisher instead.
Kogan (Refurbished) vs Amazon AU Renewed at a Glance
| Kogan (Refurbished) | Amazon AU Renewed |
|---|
| TrustScore | 74.8/100 | 59.3/100 |
| Leaderboard rank | #8 | #32 |
| Sentiment | rated | fair |
| Trustpilot | ★ 3.6 | ★ 1.4 |
| ProductReview.com.au | ★ 3.7 | Not listed |
| Review volume | 46K+ | 618 |
| Warranty | 24-month listing warranty for refurbished products sold on Kogan marketplace. | Verify on vendor site |
| Returns | 14-day change-of-mind returns. Kogan First members receive priority returns. | Verify on vendor site |
| Grading | Condition grading varies by individual seller. Generally: Refurbished (tested & reset), Certified Refurbished (manufacturer or carrier certified). | Verify on vendor site |
Ratings independently verified against live Trustpilot and ProductReview profiles, July 2026. Policies summarised from public vendor information — confirm before purchase.
Choose Kogan (Refurbished) if…
- The 24-month Kogan refurb listing warranty appeals to you
- You're already a Kogan First member (priority returns/shipping)
- You're buying a non-phone category the specialists don't stock
Choose Amazon AU Renewed if…
- Amazon's no-questions return process has worked well for you
- The specific Renewed listing is significantly cheaper
- You want Prime shipping speed
Frequently Asked Questions
Is Amazon Renewed in Australia actually refurbished?
Renewed products are inspected and tested by Amazon-qualified third-party suppliers, not by Amazon itself. Standards are set by the program but executed by individual sellers, so condition consistency varies more than at dedicated refurbishers.
Why do both score below specialist sellers?
Their review scores cover the whole marketplace experience (all products, all sellers), and neither publishes refurb-specific grading as rigorous as specialists like Reebelo or OzMobiles. RefurbVerify's transparency component reflects that.
What should I check before buying refurb on either?
The individual seller's rating, the exact grade definition, battery health disclosure (phones/laptops), warranty terms on that listing, and the return window. Screenshot the listing at purchase.
⚠️ Information only — not purchasing advice. TrustScores are Bayesian-adjusted aggregates of public review data (Trustpilot 2× weighted + ProductReview.com.au) plus transparency and legitimacy assessments. Some ratings reflect whole-platform scores, not refurbished-only products. Ratings verified July 2026. Always confirm current policies with the vendor. Full disclaimer · Methodology