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Kogan (Refurbished)

kogan.com
Rated ABN Verified ✓ Melbourne, VIC Est. 2006
68
/ 100 TrustScore
RefurbVerify Score
incl. +2.4 volume bonus
Quick answerKogan (Refurbished) scores 68/100 on the RefurbVerify TrustScore (Rated) as of 2 July 2026 — a solid, established performer in Australia. It is rated 3.6★ on Trustpilot and 3.7★ on ProductReview.com.au across approximately 46K+ reviews. The score combines Bayesian-adjusted customer ratings (60%), refurbishment transparency (20%) and operational legitimacy (20%), plus a review-volume bonus. Before buying, confirm the grading scale, the stated battery-health floor, who issues and services the warranty, and the return window — Australian Consumer Law guarantees apply to refurbished purchases from businesses regardless of the seller's own warranty.

ℹ About Kogan (Refurbished)

Kogan.com is one of Australia's largest online retailers. Their refurbished section lists pre-owned iPhones and other electronics sold via third-party marketplace sellers under 24-month Kogan listing warranty terms. Score reflects overall platform review sentiment — not exclusively refurbished product feedback.

iPhonesSamsungTabletsLaptopsTVsWhitegoods

Trust Score Breakdown

Last verified: June 2026
Trustpilot
★ 3.6(46K+ reviews)
ProductReview.com.au
★ 3.7
Total review volume
46K+
Volume bonus: 46K+ reviews ÷ 194K total × 10 pts+2.4 pts
Final TrustScore68 /100

Score components: 50 pts Review aggregate (Trustpilot 2× weighted) · 20 pts Refurb transparency · 20 pts Operations & legitimacy · Volume bonus (up to +10) = 100 max. Information only — not advice.

Vendor Policies

Warranty
24-month listing warranty for refurbished products sold on Kogan marketplace.
↩ Returns
14-day change-of-mind returns. Kogan First members receive priority returns.
Grading System
Condition grading varies by individual seller. Generally: Refurbished (tested & reset), Certified Refurbished (manufacturer or carrier certified).
Shipping
Kogan First free shipping or standard $9.99 flat rate.
Notable: Score reflects whole-platform sentiment. Refurbished-specific experience may vary from overall platform rating.

Legitimacy & Operations

AU Operations
Verified
ABN Status
Verified ✓
Location
Melbourne, VIC
Est.
2006
Category
Multi-category Marketplace
Data Updated
2 July 2026
Information only — not advice. RefurbVerify trust scores are compiled from public review data and are provided for information purposes only. Policies listed are based on publicly available information and may change. Always verify current terms directly with the vendor before purchasing. Some ratings reflect whole-platform scores — not just refurbished products. See full disclaimer & terms.

Quick Stats

Leaderboard rank#8
TrustScore75/100
SentimentRated
Trustpilot★ 3.6
ProductReview★ 3.7
Review volume46K+
Volume bonus+2.4 pts
Visit Kogan (Refurbished) → Submit a review

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Score methodology

Scores use a 3-component model:
60% Review aggregate (Trustpilot 2× weighted, n≥20)
20% Refurb transparency
20% Operations & legitimacy
+Volume bonus (up to +10 pts)

Full methodology →

Frequently asked questions about Kogan (Refurbished)

Is Kogan (Refurbished) legit and safe to buy from?

Based on RefurbVerify's independent assessment, Kogan (Refurbished) holds a TrustScore of 68/100 (Moderate). This makes it a mid-tier performer — solid overall, with some areas to check before buying. The score combines Bayesian-adjusted customer ratings with refurbishment transparency and operational legitimacy checks.

What do customer reviews say about Kogan (Refurbished)?

Kogan (Refurbished) is rated 3.6★ on Trustpilot and 3.7★ on ProductReview.com.au across approximately 46K+ reviews (data updated 2 July 2026). RefurbVerify adjusts both platforms' ratings for sample size before scoring.

How is Kogan (Refurbished)'s TrustScore calculated?

The RefurbVerify TrustScore weights a Bayesian-adjusted review aggregate at 60% (Trustpilot double-weighted, minimum 20 reviews), refurbishment transparency at 20%, and operations and legitimacy at 20%, plus a review-volume bonus of up to 10 points.

What should I check before buying a refurbished device from Kogan (Refurbished)?

Confirm the grading scale used and whether it covers internal components, the disclosed battery health floor, who issues and services the warranty, and the return window. Under Australian Consumer Law you retain guarantee rights regardless of the seller's own warranty terms.