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Mobile Guru Australia

mobileguru.com.au
Rated ABN Verified ✓ Melbourne, VIC Est. 2015
70
/ 100 TrustScore
RefurbVerify Score
incl. +0.1 volume bonus
Quick answerMobile Guru Australia scores 70/100 on the RefurbVerify TrustScore (Rated) as of 2 July 2026 — a solid, established performer in Australia. It is rated 4.4★ on Trustpilot and 4.6★ on ProductReview.com.au across approximately 1.7K+ reviews. The score combines Bayesian-adjusted customer ratings (60%), refurbishment transparency (20%) and operational legitimacy (20%), plus a review-volume bonus. Before buying, confirm the grading scale, the stated battery-health floor, who issues and services the warranty, and the return window — Australian Consumer Law guarantees apply to refurbished purchases from businesses regardless of the seller's own warranty.

ℹ About Mobile Guru Australia

Mobile Guru Australia is a Melbourne-based refurbished mobile phone specialist with strong review scores across both Trustpilot and ProductReview. They focus on certified iPhone and Samsung devices with transparent grading.

iPhonesSamsung GalaxyGoogle Pixel

Trust Score Breakdown

Last verified: June 2026
Trustpilot
★ 4.4(1.7K+ reviews)
ProductReview.com.au
★ 4.6
Total review volume
1.7K+
Volume bonus: 1.7K+ reviews ÷ 194K total × 10 pts+0.1 pts
Final TrustScore70 /100

Score components: 50 pts Review aggregate (Trustpilot 2× weighted) · 20 pts Refurb transparency · 20 pts Operations & legitimacy · Volume bonus (up to +10) = 100 max. Information only — not advice.

What Customers Say

Verified review excerpts from Trustpilot and ProductReview.com.au customers.

Ordered an iPhone 14 on a Monday, arrived Wednesday in perfect Grade A condition. Battery health was 89%. Exactly what the listing promised.
— Rachel P. ★★★★★ May 2026
Best refurb experience I've had. The customer service team actually responds within hours. Will definitely buy from Mobile Guru again.
— David N. ★★★★★ April 2026
Good range, accurate descriptions. My only small gripe was delivery took 4 days instead of 2 — but the phone was flawless.
— Nicole B. ★★★★☆ March 2026

Excerpts are representative samples from public review platforms. RefurbVerify does not independently verify individual reviews.

Vendor Policies

Warranty
12-month warranty. Battery health above 80% guaranteed on all stock.
↩ Returns
30-day returns. Change of mind accepted.
Grading System
Grade A (Like New — no visible marks), Grade B (Good — minor scratches on body only), Grade C (Acceptable — visible wear).
Shipping
Express shipping Australia-wide. Free for orders over $150.
Notable: Highly rated ProductReview score of 4.6 reflects strong post-sale customer service.

Legitimacy & Operations

AU Operations
Verified
ABN Status
Verified ✓
Location
Melbourne, VIC
Est.
2015
Category
Smartphones
Data Updated
2 July 2026
Information only — not advice. RefurbVerify trust scores are compiled from public review data and are provided for information purposes only. Policies listed are based on publicly available information and may change. Always verify current terms directly with the vendor before purchasing. Some ratings reflect whole-platform scores — not just refurbished products. See full disclaimer & terms.

Quick Stats

Leaderboard rank#3
TrustScore78/100
SentimentRated
Trustpilot★ 4.4
ProductReview★ 4.6
Review volume1.7K+
Volume bonus+0.1 pts
Visit Mobile Guru Australia → Submit a review

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Score methodology

Scores use a 3-component model:
60% Review aggregate (Trustpilot 2× weighted, n≥20)
20% Refurb transparency
20% Operations & legitimacy
+Volume bonus (up to +10 pts)

Full methodology →

Frequently asked questions about Mobile Guru Australia

Is Mobile Guru Australia legit and safe to buy from?

Based on RefurbVerify's independent assessment, Mobile Guru Australia holds a TrustScore of 70/100 (Strong). This makes it a strong performer among Australian refurbished vendors. The score combines Bayesian-adjusted customer ratings with refurbishment transparency and operational legitimacy checks.

What do customer reviews say about Mobile Guru Australia?

Mobile Guru Australia is rated 4.4★ on Trustpilot and 4.6★ on ProductReview.com.au across approximately 1.7K+ reviews (data updated 2 July 2026). RefurbVerify adjusts both platforms' ratings for sample size before scoring.

How is Mobile Guru Australia's TrustScore calculated?

The RefurbVerify TrustScore weights a Bayesian-adjusted review aggregate at 60% (Trustpilot double-weighted, minimum 20 reviews), refurbishment transparency at 20%, and operations and legitimacy at 20%, plus a review-volume bonus of up to 10 points.

What should I check before buying a refurbished device from Mobile Guru Australia?

Confirm the grading scale used and whether it covers internal components, the disclosed battery health floor, who issues and services the warranty, and the return window. Under Australian Consumer Law you retain guarantee rights regardless of the seller's own warranty terms.