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Frank Mobile

frankmobile.com.au
Rated ABN Verified ✓ Online, Australia Est. 2018
68
/ 100 TrustScore
RefurbVerify Score
Quick answerFrank Mobile scores 68/100 on the RefurbVerify TrustScore (Rated) as of 2 July 2026 — a solid, established performer in Australia. It is rated 4.6★ on Trustpilot across approximately 544 reviews. The score combines Bayesian-adjusted customer ratings (60%), refurbishment transparency (20%) and operational legitimacy (20%), plus a review-volume bonus. Before buying, confirm the grading scale, the stated battery-health floor, who issues and services the warranty, and the return window — Australian Consumer Law guarantees apply to refurbished purchases from businesses regardless of the seller's own warranty.

ℹ About Frank Mobile

Frank Mobile is an Australian online refurbished iPhone specialist offering premium certified devices at up to 60% off RRP. They focus exclusively on Apple products, with every phone unlocked, cleaned and tested before dispatch. Rated Excellent on Trustpilot with 531+ verified reviews.

iPhones

Trust Score Breakdown

Last verified: June 2026
Trustpilot
★ 4.6(544 reviews)
ProductReview.com.au
Not Listed
Total review volume
544
Final TrustScore68 /100

Score components: 50 pts Review aggregate (Trustpilot 2× weighted) · 20 pts Refurb transparency · 20 pts Operations & legitimacy · Volume bonus (up to +10) = 100 max. Information only — not advice.

Vendor Policies

Warranty
12-month warranty on all devices. Battery health guaranteed above 80%.
↩ Returns
30-day returns. Change of mind accepted.
Grading System
Premium (near-perfect cosmetic condition), Good (minor marks not visible from 20cm), Fair (visible wear, fully functional).
Shipping
Free standard shipping Australia-wide. Express available at checkout.
Notable: Exclusively refurbished iPhones. All devices unlocked and ready to use on any Australian network.

Legitimacy & Operations

AU Operations
Verified
ABN Status
Verified ✓
Location
Online, Australia
Est.
2018
Category
Smartphones
Data Updated
2 July 2026
Information only — not advice. RefurbVerify trust scores are compiled from public review data and are provided for information purposes only. Policies listed are based on publicly available information and may change. Always verify current terms directly with the vendor before purchasing. Some ratings reflect whole-platform scores — not just refurbished products. See full disclaimer & terms.

Quick Stats

Leaderboard rank#7
TrustScore75/100
SentimentRated
Trustpilot★ 4.6
ProductReviewNot Listed
Review volume544
Visit Frank Mobile → Submit a review

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Score methodology

Scores use a 3-component model:
60% Review aggregate (Trustpilot 2× weighted, n≥20)
20% Refurb transparency
20% Operations & legitimacy
+Volume bonus (up to +10 pts)

Full methodology →

Frequently asked questions about Frank Mobile

Is Frank Mobile legit and safe to buy from?

Based on RefurbVerify's independent assessment, Frank Mobile holds a TrustScore of 68/100 (Strong). This makes it a strong performer among Australian refurbished vendors. The score combines Bayesian-adjusted customer ratings with refurbishment transparency and operational legitimacy checks.

What do customer reviews say about Frank Mobile?

Frank Mobile is rated 4.6★ on Trustpilot and not listed on ProductReview.com.au across approximately 544 reviews (data updated 2 July 2026). RefurbVerify adjusts both platforms' ratings for sample size before scoring.

How is Frank Mobile's TrustScore calculated?

The RefurbVerify TrustScore weights a Bayesian-adjusted review aggregate at 60% (Trustpilot double-weighted, minimum 20 reviews), refurbishment transparency at 20%, and operations and legitimacy at 20%, plus a review-volume bonus of up to 10 points.

What should I check before buying a refurbished device from Frank Mobile?

Confirm the grading scale used and whether it covers internal components, the disclosed battery health floor, who issues and services the warranty, and the return window. Under Australian Consumer Law you retain guarantee rights regardless of the seller's own warranty terms.