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Back Market AU

backmarket.com.au
Rated ABN Verified ✓ Global — AU operations Sydney Est. 2014 (AU: 2021)
67
/ 100 TrustScore
RefurbVerify Score
Quick answerBack Market AU scores 67/100 on the RefurbVerify TrustScore (Rated) as of 2 July 2026 — a solid, established performer in Australia. It is rated 4.3★ on Trustpilot across 556 Australian reviews, and 2.1★ on ProductReview.com.au — but that second figure rests on just 8 reviews, far too few to be reliable, so our Bayesian adjustment discounts it heavily. The score combines Bayesian-adjusted customer ratings (60%), refurbishment transparency (20%) and operational legitimacy (20%), plus a review-volume bonus. Before buying, confirm the grading scale, the stated battery-health floor, who issues and services the warranty, and the return window — Australian Consumer Law guarantees apply to refurbished purchases from businesses regardless of the seller's own warranty.

ℹ About Back Market AU

Back Market is a leading global marketplace for refurbished electronics, operating in Australia since 2021. The platform connects consumers with hundreds of certified professional refurbishers. Back Market vets all sellers on their platform against quality, warranty and transparency standards.

iPhonesSamsung GalaxyMacBooksiPadsAndroid phonesWindows LaptopsGaming consoles

Trust Score Breakdown

Last verified: June 2026
Trustpilot
★ 4.3(556 AU reviews)
ProductReview.com.au
★ 2.1
Total review volume
564
ProductReview score excluded from this TrustScore. The 2.1★ comes from just 8 reviews — below our published 20-review minimum per platform, and far too small a sample to characterise a seller. This score is therefore based on Trustpilot alone. The Trustpilot figure — 4.3★ from 556 Australian reviews on Back Market's dedicated backmarket.com.au profile — carries far more evidential weight. See methodology.
Final TrustScore67 /100

Score components: 50 pts Review aggregate (Trustpilot 2× weighted) · 20 pts Refurb transparency · 20 pts Operations & legitimacy · Volume bonus (up to +10) = 100 max. Information only — not advice.

Vendor Policies

Warranty
Minimum 12-month warranty on all Back Market purchases, backed by the seller and the Back Market Good as New Guarantee.
↩ Returns
30-day money-back guarantee across all purchases on the platform.
Grading System
Fair (functional, significant cosmetic wear), Good (minor cosmetic marks), Excellent (near perfect), Like New (pristine, like unboxed).
Shipping
Ships from individual sellers. Delivery 2–7 business days. Free shipping on most listings.
Notable: Largest global refurb marketplace. Back Market Guarantee covers every purchase. French B-Corp certified.

Legitimacy & Operations

AU Operations
Verified
ABN Status
Verified ✓
Location
Global — AU operations Sydney
Est.
2014 (AU: 2021)
Category
Smartphones, Tablets & Electronics
Data Updated
2 July 2026
Information only — not advice. RefurbVerify trust scores are compiled from public review data and are provided for information purposes only. Policies listed are based on publicly available information and may change. Always verify current terms directly with the vendor before purchasing. Some ratings reflect whole-platform scores — not just refurbished products. See full disclaimer & terms.

Quick Stats

Leaderboard rank#10
TrustScore74/100
SentimentRated
Trustpilot★ 4.3
ProductReview★ 2.1
Review volume564
Visit Back Market AU → Submit a review

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Score methodology

Scores use a 3-component model:
60% Review aggregate (Trustpilot 2× weighted, n≥20)
20% Refurb transparency
20% Operations & legitimacy
+Volume bonus (up to +10 pts)

Full methodology →

Frequently asked questions about Back Market AU

Is Back Market AU legit and safe to buy from?

Based on RefurbVerify's independent assessment, Back Market AU holds a TrustScore of 67/100 (Moderate). This makes it a mid-tier performer — solid overall, with some areas to check before buying. The score combines Bayesian-adjusted customer ratings with refurbishment transparency and operational legitimacy checks.

What do customer reviews say about Back Market AU?

Back Market AU is rated 4.3★ on Trustpilot across 556 Australian reviews (Back Market runs a dedicated backmarket.com.au Trustpilot profile, so this figure is genuinely local). Its ProductReview.com.au rating is 2.1★, but from only 8 reviews — too small a sample to be meaningful on its own. RefurbVerify adjusts both platforms' ratings for sample size before scoring. Data updated 13 August 2026.

How is Back Market AU's TrustScore calculated?

The RefurbVerify TrustScore weights a Bayesian-adjusted review aggregate at 60% (Trustpilot double-weighted, minimum 20 reviews), refurbishment transparency at 20%, and operations and legitimacy at 20%, plus a review-volume bonus of up to 10 points.

What should I check before buying a refurbished device from Back Market AU?

Confirm the grading scale used and whether it covers internal components, the disclosed battery health floor, who issues and services the warranty, and the return window. Under Australian Consumer Law you retain guarantee rights regardless of the seller's own warranty terms.